olx23: Privacy Policy

This Privacy Policy sets out how olx23 collects, uses, stores and protects personal data when you use our platform at olx23.site. We have written it in plain English so you know exactly what you are agreeing to. If anything is unclear, our 24/7 live chat team can help.

1. Who This Policy Covers

This policy applies to every person who visits olx23.site, creates an account, makes a deposit or withdrawal, or contacts our support team. It also applies to anyone who downloads the olx23 app on an Android device. By registering an account with olx23, you confirm that you have read this policy and agree to its terms.

Players based in Bangladesh are our primary audience. All currency references in this policy use ৳ (BDT). Our payment methods — bKash, Nagad, Rocket, Upay and Bank Transfer — are covered by this policy in the same way as any other data we process.

2. What Information We Collect

The table below lists every category of personal data olx23 may collect, with examples and the point at which we collect it.

We do not collect data that is not listed above. We do not store full payment card numbers because olx23 does not accept card payments — all transactions go through mobile financial services or bank transfer.

3. Why We Collect It

olx23 uses your personal data for these specific purposes only:

• Account management — to create, verify and maintain your olx23 player account.
• Transaction processing — to confirm deposits via bKash or Nagad and to process withdrawals to your registered wallet within our stated timeframes.
• Identity verification (KYC) — required before your first withdrawal. We review KYC documents within 2 hours during business hours.
• Fraud prevention and security — to detect unusual login patterns, duplicate accounts and payment anomalies.
• Responsible gaming — to identify players who may be experiencing harm and to apply self-exclusion or deposit limits when requested.
• Customer support — to respond to your queries via our 24/7 live chat.
• Legal and regulatory obligations — to comply with applicable laws including anti-money-laundering requirements.
• Platform improvement — to understand which games and features are used most, so we can improve the experience for Bangladesh players.

We do not sell your personal data. We do not use your data to send unsolicited third-party marketing.

4. Legal Basis for Processing

Where data protection law requires a stated legal basis, olx23 relies on the following:

• Contract performance — processing your deposits, withdrawals and account actions is necessary to deliver the service you signed up for.
• Legitimate interests — fraud detection, security monitoring and platform analytics, where these interests do not override your rights.
• Legal obligation — KYC document collection and transaction records required by applicable financial regulations.
• Consent — where we send you optional account notifications (you can opt out at any time from your account settings).

5. Who We Share Data With

olx23 does not share your data with third parties for marketing purposes. We share specific data only where it is necessary for the service to work:

All third-party processors are required to handle your data under terms consistent with this policy. We do not permit them to use your data for their own marketing.

6. How Long We Keep Your Data

olx23 keeps your personal data for as long as your account is active and for a defined period after closure:

• Account and transaction records — retained for 5 years after account closure to meet financial record-keeping requirements.
• KYC documents — retained for 5 years after your last transaction, in line with anti-money-laundering obligations.
• Live chat transcripts — kept for 12 months, then deleted unless flagged for a compliance or dispute review.
• Device and technical data (logs) — kept for 90 days, then automatically purged.

When the retention period expires, we delete or fully anonymise your data. Anonymised data (which cannot identify you) may be kept for platform analytics with no time limit.

7. Your Rights as a Player

You have the following rights over your personal data held by olx23:

• Access — request a copy of all personal data we hold about you.
• Correction — ask us to fix inaccurate data (for example, a misspelled name).
• Deletion — ask us to delete your data, subject to legal retention obligations.
• Restriction — ask us to pause processing while a dispute is under review.
• Portability — receive your account and transaction data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — turn off optional notifications at any time from your account settings.

To exercise any of these rights, contact us via 24/7 live chat or through the help centre. We aim to respond within 30 days. Verification of your identity is required before we action any request.

8. Cookies and Tracking

olx23 uses cookies and similar technologies on olx23.site to keep your session active, remember your language preference and measure site performance. We do not use third-party advertising cookies.

Types of cookies we use

• Session cookies — keep you logged in while you browse. Deleted when you close your browser.
• Functional cookies — remember settings like preferred game category. Expire after 30 days.
• Analytics cookies — count page visits and measure load times to help us improve the site. Data is aggregated and not linked to your name.

You can block cookies in your browser settings, but some features — including login and deposits — will not work without session cookies.

9. Players Under 18

olx23 does not knowingly collect data from anyone under 18 years of age. Registration is not permitted for minors. If we discover that an account was created by someone under 18, we will close the account, refund any remaining balance and delete all associated personal data promptly.

If you believe a minor has registered on olx23, contact us immediately via live chat.

10. Security Measures

olx23 uses SSL encryption on all pages of olx23.site. Passwords are stored as salted hashes — we cannot read your password in plain text. Financial transaction data is transmitted directly between your bKash or Nagad app and the payment processor; olx23 does not see your mobile banking PIN.

Our servers apply access controls so that only authorised staff can view account data, and only when there is a legitimate operational reason. We conduct regular security reviews and patch known vulnerabilities promptly.

If you notice any suspicious activity on your olx23 account — unexpected logins, withdrawals you did not make — contact us immediately via 24/7 live chat. Change your password right away and do not share your OTP with anyone.

11. When This Policy Changes

We review this Privacy Policy periodically. When we make a material change — one that affects how we use your data or your rights — we will post a notice on olx23.site at least 14 days before the new version takes effect. The "Last updated" date at the top of this page reflects the most recent revision.

Continued use of olx23 after a policy update means you accept the revised terms. If you do not agree, you should close your account before the effective date. Contact us via live chat to do so.

12. Contact and Complaints

For any privacy question, data access request or complaint about how olx23 has handled your personal information, use our 24/7 live chat on olx23.site. This is the fastest way to reach the right team.

We take all privacy complaints seriously. We will acknowledge your message within 24 hours and aim to resolve straightforward requests within 7 days. Complex requests — such as full data exports or account deletion — may take up to 30 days.

If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

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