Our Commitment to Safe Play
Gaming at olx23 is meant to be enjoyable — a way to follow your favourite cricket match, spin a slot during a quiet evening, or try a fishing game over the weekend. It should never become a source of financial pressure or stress.
olx23 treats responsible gaming as an active obligation, not a legal checkbox. That means building real tools into the platform, training our 24/7 support team to recognise and respond to at-risk behaviour, and making it easy for any player to step back without friction.
Every feature on this page is available to all registered players at no cost and with no waiting period.
Who This Policy Applies To
This policy applies to every account registered on olx23, regardless of account level, VIP status, or deposit history. You must be aged 18 or over to hold an account. If we identify or receive a credible report that an account holder is under 18, the account is suspended immediately and all funds are held pending verification.
Age verification: olx23 may request a National ID Card (NID), passport, or driving licence at any point during your account's lifetime, not only at the time of withdrawal. Refusing to provide documents results in account restriction.
Tools Available on olx23
The following controls are accessible from your account settings or via 24/7 Live Chat. Changes to limits that increase your spending take effect after a 48-hour cooling-off period; changes that reduce your spending take effect immediately.
| Tool | What It Does | Takes Effect | How to Activate |
|---|---|---|---|
| Deposit Limit | Caps how much you can add to your account per day, week, or month | Immediately (reductions) / 48 h (increases) | Account Settings → Limits |
| Session Time Limit | Logs you out automatically after a set number of minutes | Immediately | Account Settings → Limits |
| Reality Check | Shows a pop-up at your chosen interval with session time and net result | Immediately | Account Settings → Notifications |
| Cool-Off Period | Blocks access to your account for 24 hours, 7 days, or 30 days | Immediately, irreversible for the period chosen | Live Chat or Account Settings |
| Self-Exclusion | Closes your account for a minimum of 6 months or permanently | Within 24 hours of request | Live Chat only |
Warning Signals: When Play Becomes a Problem
Problem gambling often develops gradually. The signs below are worth taking seriously if you notice them in yourself or someone close to you.
- Spending more than you planned on a regular basis, even when you intended to stop.
- Using gaming funds that were set aside for rent, bills, or groceries.
- Chasing losses — depositing again immediately after losing to try to recover the amount.
- Feeling irritable or restless when you are not able to access your account.
- Lying to family members about how much time or money you spend on gaming.
- Using bKash or Nagad to borrow money specifically for gaming.
- Repeatedly attempting to access your account during a self-exclusion period.
If two or more of these describe your recent behaviour, we strongly encourage you to use one of the limit tools above or contact our support team directly.
Self-Exclusion: How to Pause or Stop
Self-exclusion permanently or temporarily blocks access to your olx23 account and prevents new accounts from being created with the same personal details.
Steps to request self-exclusion
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1
Open Live Chat
Reach our 24/7 support team through the chat icon in your account dashboard. No ticket or email is needed.
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2
State your request clearly
Tell the agent you want to self-exclude and specify the period: 6 months, 12 months, 5 years, or permanent. The agent cannot suggest a shorter period.
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3
Confirm your identity
Provide the mobile number linked to your account. No further ID document is required at this step.
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4
Receive confirmation
Your account will be suspended within 24 hours. Any remaining balance is held securely; you may request a withdrawal of funds after the exclusion period ends and your identity is verified.
Important: Once a self-exclusion is active, olx23 will not reopen the account before the chosen period ends. No exception is made for bonus offers, promotions, or VIP events during this time.
Deposit and Time Limits
You can set a daily, weekly, or monthly deposit cap from the Limits section of your account. The minimum deposit on olx23 is ৳400. There is no minimum for a deposit limit — you can set it as low as ৳400 per day if that suits your budget.
Time limits work independently of deposit limits. A one-hour session limit will log you out at the 60-minute mark even if you have not used your full deposit allowance. You will need to log back in to continue, which creates a natural pause for reflection.
Reality checks display your session duration and net win or loss at intervals you choose (every 30, 60, or 90 minutes). They cannot be dismissed without you actively clicking through, ensuring the information registers before play continues.
Protecting Minors
olx23 is open to players aged 18 and above only. We rely on accurate registration data and KYC verification to enforce this. Parents and guardians in Bangladesh can take additional steps to prevent minors from accessing gambling sites:
- Use device-level parental control apps on shared phones or tablets.
- Do not share your bKash, Nagad, or Rocket login credentials with anyone under 18.
- Log out of your olx23 account on any shared device immediately after your session.
- If you suspect a minor has accessed your account, contact Live Chat immediately so we can review the session history and secure the account.
Getting Help Outside olx23
olx23 support agents are trained to listen and point you toward the right tools, but they are not counsellors. If you feel you need professional support, consider reaching out to a mental health or addiction helpline in Bangladesh. Your general practitioner or a local community health worker can also refer you to appropriate services without requiring formal documentation.
Taking that first step — telling someone — is the most effective part of recovery from problem gambling. You do not need to wait until your situation becomes severe.
Contacting olx23 Support
Our 24/7 Live Chat team handles all responsible gaming requests, including limit changes, cool-off requests, self-exclusion, and account queries related to this policy. There are no dedicated office hours — support is available at any time of day or night, including during match nights and public holidays.
When you contact us about a responsible gaming matter, your request is flagged as priority and routed to a trained agent. You do not need to explain your reason for requesting a limit or exclusion; stating "I want to set a limit" or "I want to exclude myself" is enough.
olx23 will never send you a promotional message, bonus offer, or re-engagement campaign during an active self-exclusion period or cool-off period. If you receive one in error, report it via Live Chat immediately.
18+ · Play Responsibly · olx23 supports safe gaming practices for all players in Bangladesh.